There are many AC installers to choose from, and navigating the sea of options can be overwhelming if you don’t know where to begin. Customer reviews and testimonials are certainly a good place to start as you do your research to arrive at an informed decision. Beyond star ratings, reviews can give you some first-hand insight into what you can expect from hiring an AC company.
Why Are Customer Reviews Important in Selecting AC Installers?
Customer reviews provide first-hand experiences from people who have already hired and worked with a particular AC company. Doing your research and taking reviews into consideration will give you to get a clearer picture of the quality of service and what you can expect.
Reliability and Quality: Reviews can help to shed light on the reliability and quality of service. Did the installer show up on time? How was the quality of the work done?
Trustworthiness: Positive reviews build trust. If you see many customers all saying positive things about the installer, it can boost your confidence in working with them.
Red Flags: Negative reviews are just as important. They can alert you to consistent issues, like poor customer service or incomplete installations. In this case, you might want to avoid working with the company.
How to Navigate Reviews Online
Identifying Genuine Reviews
You want to look for detailed and balanced reviews that mention specific experiences. Genuine reviews often include specific details, names of technicians, and the type of AC work performed.
Also, go one step further and check the reviewer’s profile to see if they have written other reviews. Real customers usually have a mix of positive and negative reviews across different services/products.
It’s also prudent to be wary of generic praise or criticism. Genuine reviews tend to have nuanced opinions rather than just 5-star or 1-star ratings with vague descriptions.
Common Red Flags in Fake Reviews
Since anyone can write a review online, learning how to spot fake reviews is vital. Keep in mind that fake reviews often take on overly enthusiastic or overly negative tones with little elaboration. Look out for multiple reviews posted in a short time frame or a wave of praise that sounds similar and repetitive.
You can even go the extra mile by verifying reviews across various platforms. If a company’s reviews are consistently positive on one site but seem more mixed elsewhere, it’s possible that the reviews may have been manipulated.
Tips for Evaluating Reviews
- Pay more attention to recent reviews. While there might be negative reviews from years ago, if the recent ones are positive, the company might have improved or changed ownership.
- Look for detailed reviews that elaborate more on their experience working with the AC installer.
- Check for consistency in feedback among the various reviews.
- Be cautious of too many overly positive or negative reviews, as they could be fake.
- Look out for any consistent patterns in the reviews. Do customers always complain about a specific issue?
How To Make Sense of the Reviews and Information Gathered
Create a Shortlist of the Installers You Like: After reading through various feedback and reviews, narrow down your options to a list of potential AC installers you want to work with.
Get in Touch: Contact the shortlisted companies to learn more about their services. Prepare specific questions about their services, experience, and approach to addressing common issues highlighted in the reviews. If you notice a consistent negative issue that reviewers complain about, you can also bring it up to see if they have come up with a solution.
Compare Quotes: Get quotes from each installer. Remember to compare not only the cost but also the scope of services, warranties, and other benefits.
Make Your Decision and Choose Your AC Installer With Confidence
Considering an AC company’s customer reviews will help you select your AC installer with confidence. By carefully reading through reviews and feedback, you’ll be able to gain insight into how the company runs and how well they deliver their services. Here at Ambrose Air, we’re proud of the consistently positive feedback we’ve received from our customers who have entrusted us with their AC installations. For over 25 years, we’ve prioritized honesty and quality at a fair price and have always strived to be the preferred AC repair and HVAC company in Orlando. If your goal is to find a reliable, professional, and certified family-owned AC installer who treats their customers right, you’ll be in good hands with us. Call us today to learn more about our AC installation services!
Pat Ambrose has over 40 years of experience in the HVAC industry, serving Central Florida. He tested for and received his class B air conditioning license almost 35 years ago and then improved that to a class A license in the late 90s. Pat and his wife started their own HVAC business in the early 90s, serving Central Florida. Pat still serves as the president of Ambrose Air, Inc., where he works as the chief operating officer. Over his years in business, Pat has served as the president of both the local association (ACCA/CF) and the state association of contractors (FRACCA). His expertise has helped his customers on many occasions, solving air conditioning problems that others had missed.